Frequently Asked Questions
Everything you need to know about your BioWare Gear shopping experience.
How long will it take for my order to ship?
Most in-stock items ship within 2-3 business days. Pre-order timelines vary by product and are specified on the individual product page.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and selected carrier.
What is your return policy?
We offer a 30-day return policy for most unused and unworn items in their original packaging. Please note that certain limited-edition collectibles and digital items may be final sale.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the apparel items true to size?
Most of our apparel follows standard unisex sizing. We recommend checking the specific size chart link located on each product page to ensure the best fit before purchasing.